Offer agreement of the excursion services site:


IE Bolshakov Sergey Nikolaevich, represented by the site (hereinafter the CONTRACTOR), publishes this agreement, which is a public offer agreement addressed to both individuals and legal entities (hereinafter referred to as the CUSTOMER) about the following:


1. Subject of the offer agreement.

1.1. The CONTRACTOR undertakes to provide the service to the CUSTOMER, and the CUSTOMER undertakes to pay for this service on the website (hereinafter SERVICE).


2. The moment of the conclusion of the contract.

2.1. The text of this Agreement is a public offer (in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation).
2.2. The fact of registration of the SERVICE by the CONTRACTOR, both independently and through the operator, is the unconditional acceptance of this Agreement, and the CUSTOMER is considered as a person who entered into a contractual relationship with the IE Bolshakov Sergey Nikolaevich.
2.3. ORDERING OF SERVICES and calculation is carried out by ordering by the CUSTOMER ON the website of the excursion bureau .


3. SERVICE cost.

3.1. Prices on the website of the tour desk are indicated in the currency of the EXECUTOR’s country per unit of GOODS.
3.2. Tariffs for the provision of services are indicated on the website of the tour desk for each of the SERVICES, depending on their type.


4. Payment for the SERVICE.

4.1. In the case of cash payment, the CUSTOMER is obliged to pay the CONTRACTOR the price of the SERVICE after the completion of the service, and the EXECUTOR is obliged to provide the BUYER with an electronic receipt confirming the payment for the SERVICE.
4.2. In the case of a non-cash form of payment, the CUSTOMER’s obligation to pay the price of the SERVICE is considered fulfilled from the moment the funds are debited in the amount of 100% (one hundred percent) of the prepayment from the CUSTOMER’s current account in a bank, a credit institution that provides payment services to the population in accordance with the current legislation of the Russian Federation, including including using electronic money.
4.3. In the case of a non-cash form of payment, the delay in payment by the CUSTOMER of the price of the SERVICE for a period exceeding 5 (five) days is a significant violation of this agreement. In this case, the CONTRACTOR has the right to unilaterally refuse to execute this agreement, notifying the CUSTOMER about it.
4.4. The SERVICE is rendered to the CUSTOMER at prices, name, in an amount corresponding to the invoice paid by the BUYER.


5. Provision of the SERVICE.

5.1. The provision of services to the CUSTOMER by the CONTRACTOR is carried out on the dates agreed by the CUSTOMER and the manager of the CONTRACTOR when placing the ORDER.
5.2. The exact cost of the SERVICE is determined by the CONTRACTOR’s manager when placing an order and cannot be changed by the CUSTOMER after agreement.
5.3. Failure to appear by the CUSTOMER or failure to perform other necessary actions to accept the SERVICE may be considered by the CONTRACTOR as a refusal by the CUSTOMER to execute the CONTRACT. In this case, the prepayment made by the CUSTOMER by the CONTRACTOR is not refundable.


6. Rights and obligations of the parties.

6.1. The CONTRACTOR undertakes:
6.1.1. provide the CUSTOMER with information on the main characteristics of the SERVICE, on the address (location) of the CONTRACTOR, on the place of the SERVICE, on the cost and terms of the SERVICE, on the procedure for paying for the SERVICE.
6.1.2. Do not disclose any private information of the CUSTOMER and do not provide access to this information to third parties, except as provided by Russian law.
6.1.3. Provide the CUSTOMER with the opportunity to receive free telephone consultations by phone numbers indicated on the website . The scope of consultations is limited to specific issues related to the implementation of the ORDER.
6.1.4. The CONTRACTOR reserves the right to change this offer agreement with the subsequent posting of the new version of the agreement on its website.

6.2. The CUSTOMER undertakes:
6.2.1. Before receiving the SERVICE, familiarize yourself with the content of the offer agreement, terms of payment on the website .
6.2.2. Provide reliable information about yourself (full name, contact numbers, email address) and other necessary details for the provision of the SERVICE.
6.2.3. Receive and pay for the SERVICE according to the preliminary ORDER.


7. Responsibility of the parties and resolution of disputes.

7.1. The parties are responsible for non-performance or improper performance of this Agreement in the manner prescribed by this Agreement and the current legislation of the Russian Federation.
7.2. The CONTRACTOR is not responsible if the CUSTOMER’s expectations about the consumer properties of the SERVICE were not met.
7.3. The CONTRACTOR is not responsible for partial or complete failure to fulfill obligations to provide the SERVICE if they are the result of force majeure.
7.4. The CUSTOMER, when placing an ORDER, is responsible for the accuracy of the information provided about himself, and also confirms that he is familiar with the terms of this Agreement and the conditions for the provision of SERVICES.
7.5. All disputes and disagreements arising from the performance of the PARTIES ‘obligations under this Agreement shall be resolved through negotiations. If it is impossible to eliminate them, the PARTIES have the right to apply for judicial protection of their interests.


8. Terms of Cancellation.

8.1. The CUSTOMER’s request to refuse the service or to refund the funds in advance is subject to satisfaction in case of illness or other good reason why the CUSTOMER cannot receive the service. In this case, the CUSTOMER is obliged to provide the CONTRACTOR with documentary evidence of the impossibility of obtaining the SERVICE. The CONTRACTOR, in turn, has the right to refuse the CUSTOMER to provide the service in view of unsatisfactory weather or other conditions that make it impossible to provide the service. In this case, the fact of payment for this SERVICE must be confirmed on the site .
8.2. The term of such a requirement is 7 (seven) days from the moment of discovery of the fact indicating the impossibility of the CUSTOMER to receive the EXECUTOR’S SERVICE. If the CUSTOMER has not notified the CONTRACTOR about the impossibility of obtaining the SERVICE before the start of the SERVICE (the beginning of the excursion at a specific date and time according to the ORDER), clause 5.3 of this Agreement comes into force.
8.3. The CUSTOMER compensates the CONTRACTOR for the necessary expenses incurred by him in connection with the organization of the refund and the cancellation of the SERVICE.


9. Force majeure.

9.1. The parties are released from liability for non-fulfillment or improper fulfillment of obligations under the Agreement for the duration of the force majeure. Force majeure means extraordinary and insurmountable circumstances under these conditions that prevent the PARTIES from fulfilling their obligations under this Agreement. These include natural phenomena (earthquakes, floods, etc.), circumstances of public life (military operations, states of emergency, major strikes, epidemics, etc.), prohibitive measures of state bodies (prohibition of transportation, currency restrictions, international sanctions a ban on the provision of services, etc.). During this time, the PARTIES have no mutual claims, and each of the PARTIES assumes its own risk of the consequences of force majeure.


10. The term of the agreement.

10.1. This CONTRACT comes into force from the moment of contacting the individual entrepreneur Bolshakov Sergey Nikolaevich and placing the ORDER, and ends with the full fulfillment of obligations by the PARTIES.


11. Personal data.

11.1. The CONTRACTOR collects and processes personal data of CUSTOMERS (namely: last name, first name, patronymic of the CUSTOMER; hotel address; contact phone number, date and time of arrival and departure) in order to:
fulfillment of the terms of this Agreement;
providing the CUSTOMER with the ordered SERVICE.
11.2. By ORDERING THE SERVICE on the website , the CUSTOMER consents to the collection and processing of personal data about himself in order to provide the SERVICE and fulfill the conditions actual agreement.
11.3. When collecting and processing personal data of CUSTOMERS, the CONTRACTOR does not pursue other goals, except for those established in clause 11.1 of this AGREEMENT.
11.4. Only persons directly related to the execution of ORDERS have access to the personal data of CUSTOMERS.


12. Site requisites for excursion services.

Individual entrepreneur Bolshakov Sergey Nikolaevich
INN 519300820392
OGRNIP 317519000023260 dated 09.10.2017
OKPO 0121120961

Branch “St. Petersburg” JSC “Alfa-Bank”, St. Petersburg
Current account No. 40802810632240000539
BIK: 044030786
Corr. account: 30101810600000000786
INN: 7728168971
Gearbox: 783502001
OKPO 46949399

The actual address:

183038 Murmansk
st. Papanina 3/1, office 718